Spirit Mama

Short Recap - This month, special for the winter holiday season, I have put together a collection of popular Etsy shops and included a mini interview tip direct from the shop owner for tackling the holiday rush. Each shop owner is a 'Seasoned Pro,' meaning, they have gone through at least 2 sets of winter holidays and are preparing their improved game plan for this upcoming winter holiday season. For any shop owner that has gone through the winter rush, you know advanced preparation is key. Any shop owner preparing for their first holiday rush, will soon learn forethought and preparation are absolutely necessary, especially as your shop grows through the years.

Owned and operated by Waxela, Spirit Mama is the most adorable cake topper shop filled to the brim with sock monkeys and a variety of unique art dolls. Her shop is full of exclusive designs that I am madly in love with like her Zen monkeys and vast collection of wedding cake toppers. The best part about the shop is that the creations are made from non-toxic polymer clay, so you are able to keep them forever. I love her quote, "Your cake will be gone in a moment, but your SpiritMama cake topper will last a lifetime." So true!

a Tip direct from the Spirit Mama shop
"Get committed to communication!

I believe that communication with customers is one of the biggest things that causes my shop to be successful and helps me through busy times. Customer service online is very different than in person. Customers only know what we tell them, so I always acknowledge a new order, I thank the customer and let them know about how long it will take.

I keep in touch about custom orders and listen to what my customers want and I reply FAST! Most potential customers are probably shopping around, so make yourself available, and be the first and friendliest shop to respond and you will probably get the order." ~ Waxela

Thank you so much for the amazing tip. This truly is the only way to run a successful and happy shop. Spirit Mama exudes joy, patience, care and an attention to detail on the creative and business side in every corner of the shop and coupled with her creativity has no doubt helped Waxela become a great success. Be sure to visit Spirit Mama for all of your sweet topper needs and for more ways to follow, learn and connect Spirit Mama:


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